ARTICLE 1: Company

CAVES CARRIERE is an SAS with registered capital of 58,512 € whose head office is located at DIJON (21000), 12 rue de Skopje
SIRET: 528 069 636 00066

ARTICLE 2: Application of these general conditions of sale:

The general terms and conditions presented above apply for any purchase made from the company CAVES CARRIERE on its online store via the website For conditions of his order, the customer can click at any time, even before placing an order, on "General Conditions of Sale".

The fact of placing an order implies the full and unrestricted adherence of the CAVES CARRIERE customer to the different clauses presented in these GTCS. These conditions presented in this way are automatically subject to the existing contractual relations between the Client and Caves Carriere.

The customer declares before confirming his order to have accepted these GSC and consequently, to adhere to it completely.

ARTICLE 3: Ordering modality:

All orders are made on the website

The customer builds a basket by choosing the number of products he wants. Once selected, the customer validates his cart and his payment method.

After accepting the terms and conditions and making the payment, the order is subject to the validation of Caves Carriere.

The order is validated by CAVES CARRIERE, if it is not validated, the customer will be informed and will be refunded.

An invoice is issued by CAVES CARRIERE and available in the "my account" section on the Caves Carriere website. At the customer's request, an invoice can be sent to him by email, or to his billing address. A confirmation of order is sent by mail as soon as validated by Caves Carriere.

In accordance with Law No. 80 336 of May 1, 1980, relating to retention of title, the customer becomes the owner and responsible for the items upon delivery, the transfer of possession being transfer of risk.

ARTICLE 4: Payment methods and prices

A: Settlement methods

The payment of the products can be made by transfer, Paypal or credit cards

B: Price

Prices are in Euros (€) and are inclusive of all taxes (French VAT and all other applicable taxes).

The price indicated on the product sheets is indicated excluding transport costs. On the same product the price may vary depending on the quantities chosen. The shipping cost varies depending on the delivery location.


The company CAVES CARRIERE reserves the right to modify its selling prices.

ARTICLE 5: Delivery

The customer can choose:

  • - To withdraw your order in our shop located at 12 rue de Skopje 21000 DIJON
  • - Get delivered to his home with UPS
  • - Deliver to relays with UPS

    National delivery: As soon as the order is confirmed by Caves CARRIERE, the company launches the transport and delivery operations. Delivery of the items ordered is made to the address provided by the customer. The delivery information indicated by the customer commits it. In case of error or lack of information leading to a defect or absence of delivery, the company CAVES CARRIERE will not be held responsible. In case of return for incomplete address, the customer will have the possibility either to change his address and to be reshipped the goods by supporting the new return costs, or to be reimbursed the order deduction of initial shipping costs. / p>

    Responsibility for transport: It is the customer's responsibility to check the contents of the package at the time of receipt and to make reservations if necessary, as follows: on the delivery note provided by the carrier, in the presence of the deliveryman . And, in any case, by informing the company CAVES CARRIERE by LETTER RECOMMENDEE addressed to his address of correspondence within 2 days after reception of the parcel ET by mail to:

    Deadlines: The company CAVES CARRIERE undertakes to make every effort to deliver the products ordered as soon as possible. Deadlines vary depending on the product and the destination of the goods. If in the order, the products have different delivery times, it is the longest delivery time that applies to the entire order.


    IMPORTANT: The carrier is responsible for the integrity of the package during delivery. It is the customer's responsibility to check the contents of the package at the time of receipt and to formulate precise and reasoned reservations stipulating the damage, if any, by entering them on the delivery note or the electronic box provided by the carrier. The customer also has the option to refuse the package if its integrity has not been preserved.

    In any case, the customer must notify the company CAVES CARRIERE within 48 hours after receipt of the package by mail to the following address:

    If all the above conditions are met, Caves Carriere undertakes to offer a return, credit or refund to the aggrieved customer

    ARTICLE 6: Stock and Out of Stock:

    In the event of out of stock on a product ordered, CAVES CARRIERE undertakes to keep informed as soon as possible and will propose to its customer various alternatives:

    • -The replacement of the product out of stock by an equivalent product under the same pricing conditions.
    • -Reimbursement of the unavailable product (s) or the totality of the order according to the customer's choice.

      In the case of a temporary break, the customer will be offered the choice to wait until the date of replenishment that will be indicated. The customer will have the opportunity to accept and wait to receive the entire order, request partial or full cancellation of his order.

ARTICLE 7: Right of withdrawal:


the customer may withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier named by you, physically takes possession of the property.

To exercise this right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post or email).

In order for the withdrawal period to be respected, it is sufficient that you transmit your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

Retraction Effects

In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (except for additional charges arising from your choice, if applicable). , a method of delivery other than the cheapest way of standard delivery that we propose) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same means of payment as you used for the original transaction, unless you expressly agree otherwise, in any case, this refund will not result in any costs to you. We may defer repayment until we have received the goods or until you have provided proof of shipment of the goods, whichever is the earlier date.

You must return the property by hand or return it to SAS CAVES-CARRIERE, 12 Skopje Street 21000 DIJON without undue delay and, in any case, no later than fourteen days after you have given us your order. decision to withdraw from this contract. This period is considered respected if you return the good before the expiry of the period of fourteen days.

You will be responsible for the direct costs of returning the property.

You are only liable for the depreciation of the good resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property. In the event that certain products have been started or consumed, CAVES CARRIERE will be entitled to deduct these products from the refund made to the buyer.

ARTICLE 8: Loyalty program

Acquisition of points:

You start to capitalize loyalty points for all orders placed on the site

The points scale is: 1 € = 1 point.

Using points

Your points can be used whenever you want, however they can not be used to pay for shipping, or as a supplement to a promo code, or during promotional periods.

ARTICLE 9: Applicable Law and Dispute Resolution:

Consumer Mediation Service: FCD - 12 Rue Euler - 78008 Paris

Amicable settlement of disputes between the professional and the consumer in accordance with Articles L611-1 to L 641-1 and R 612-1 to R 616-2 of the Consumer Code.

In case of unresolved dispute between the Professional and the Consumer, the consumer has the possibility to seize the mediator of consumption. Before entering the mediator of consumption, the consumer must already have tried to resolve the dispute directly with the professional by a written claim or have made a claim under the terms of the contract with the professional.

The mediation of consumption is an out-of-court settlement of consumer disputes.

If the conditions are right, a consumer mediation will take place according to a precise process and according to the texts in force.

To enter the consumer mediator:

Important: Never send the defective, contentious or reimbursement items to the consumer mediator Never send the original documents to the consumer ombudsman. Thanks for making photocopies

Governing Law and Jurisdiction

These general conditions of sale are governed by French law. If any of the clauses of these conditions is null and void, this will not affect the validity or the respect of these conditions. In the event of persistent disagreement concerning these conditions and in the absence of an amicable agreement, any dispute will fall under the competent French courts.

Redemption time

In the event of a refund due to a dispute, we will reimburse you the amount agreed upon with our customer service without undue delay and no later than fourteen days from the day you have agreed in writing with our customer service . In the event of a refund in exchange for a return of merchandise, we may defer the refund until we have received the merchandise or until you have provided proof of shipment of the merchandise in return, the date the deduction being the first of these facts. For credit card refunds, note that interbank delays can delay the actual credit on your account by a few days.

Article 10: Data protection:

The website is the subject of a declaration to the CNIL. In accordance with the law n ° 78-17 of January 6th, 1978, relative to the Data processing, the Files and the Freedoms, you have a right of access, rectification and deletion of the personal data concerning you and making the subject of treatments under the responsibility of CAVES CARRIERE. You can exercise it by contacting our customer service by email at: or by mail. This site is the subject of a declaration to the CNIL.

In order to meet customer needs and ensure optimal remote service, CAVES CARRIERE is required to register certain personal data (last name, first name, address). This information is intended exclusively for CAVES CARRIERE.

Credit card payments are secured by an SSL-based online payment system. In addition, all the banking information that you give us when you buy online, are not stored or visible on the Internet. CAVES CARRIERE certifies the confidentiality of your data.